Small Title

Hamilton Cottages Terms and Conditions of Booking

We welcome you to Hamilton Cottages. Please take a few minutes to read through the terms and conditions of booking. We reserve the right to amend these terms and conditions at any time. 

Dog Owners

We are pet friendly and we accept dogs, assuming owners accept our reasonable conditions which are laid out below.

As a general rule, we only allow one dog per cottage. We must be advised beforehand if you intend to bring a dog and we reserve the right to refuse any booking that we consider unsuitable for our cottages.

1. Dogs must not be allowed to make use of the garden as a toilet area. If dogs are walked in the woodland any mess must be lifted.

 

2. Dogs are not allowed upstairs and must be kept off all furniture.

 

3. Dogs must not be left in the cottage unsupervised unless in a pet cage. (Dogs prone to barking when left alone should not be left in the cottage by themselves at any time).

  

4. As we are surrounded by farm land, dogs should be well supervised at all times, even in the garden

 

5. In fairness to future guests, all pet hairs must be removed from rugs, furniture, curtains etc before departure.

In addition to asking you to accept our conditions, we ask for a deposit of £50 from dog owners. This is returned in full after your holiday in the event that their is no minor damage done or additional cleaning required.

If you are a dog owner and your dog causes damage to our cottage or its contents, the cost of repairing  which is beyond the £50 deposit, we reserve the right to claim from you the full cost of making good repair or replacement

Reservations

When you contact us, whether by e-mail, or our online form, we will contact you normally within 24 hours and confirm availability and cost. When you book we ask for a deposit of £150 to be paid within seven days to secure the booking (short breaks £100). The balance of payment is due six weeks prior to the start date of your booking. If the balance is not received by the due date then your holiday will be treated as a cancellation and you will remain liable to pay the balance.

On booking we need to know how many people will be in your party and we will ask you to state this at the time of booking. If you have any changes to the numbers before you arrive you should advise us.

We do not accept bookings for large single sex groups or for groups under the age of 25 unless by prior agreement. Please be honest about your group composition when you are booking and discuss this with us if you are not sure.

Check in and Departure

Check in is from 16.00 hrs on the day or arrival and we ask you to vacate the property by 10.00 hrs on the departure day. Should you know you will be arriving after 20.00 hrs please let us know so we can arrange a late check in for you. 

Cancellations by guests

Should you need to cancel your holiday please let us know as soon as possible. All cancellations must be made in writing via email and are only valid once confirmed by Hamilton Cottages. The deposit is non refundable unless we can re-book the cottage. If you cancel within six weeks of the start date of your holiday you are liable for the full cost of your holiday unless we can re-book the period in question.  If we can re-book the cottage (and we will make every effort to do so) we will refund your payments in full, so the sooner we know the more chance of a full refund.

We highly recommend that all guests take out comprehensive travel insurance at the time of booking to cover all unforeseen cancellations, including ferry disruptions. 

Cancellations by Hamilton Cottages

If we have to cancel a booking due to exceptional circumstances beyond our control then notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. We do not accept any further liability. 

 

We reserve the right to terminate a booking at any time if the guests have been dishonest about the composition of their party or upon arrival the actions of guests are deemed detrimental to the property or comfort of others through unacceptable behaviour.  In such circumstances no refunds will be made.

Damage and Condition of Cottages

We upkeep our cottages and gardens to a high standard and reserve the right to claim from you the full cost of repairs, replacements or any exceptional cleaning necessitated by a negligent act by any member of your party. Please report any damage or breakages. Cottages should be left in a clean and tidy state upon departure. 

Smoking

Our cottages are strictly non smoking and we reserve the right to claim from you any costs incurred from additional cleaning where we consider that this condition has been violated.

Liability

We do not accept any liability for any damage, loss, or injury to any member of your party or possessions, unless proven to be caused by a negligent act by ourselves or our employees during the course of their employment.

 

Guests using our car parking area do so at their own risk. We do not accept responsibility for any loss or damage to vehicles or their contents.